Our general conditions of sale


The seller is defi ned as the company under WhiteCrew, SARL with a capital of 10,000 Euros, whose registered office is at 25 Rue Boileau - 33110 LE BOUSCAT (telephone number + 33 (0) 5 56 10 42 16), entered in Companies Register of Bordeaux under number 533 331 427 (VAT EU FR 51533331427, manages the sales site online www.whitecrew.fr. The buyer is defi ned below as the company or the person signing and accepting the terms and conditions. The terms and conditions of sale apply exclusively to all sales made by WhiteCrew both its own behalf and on behalf of his constituents. All other conditions not binding on the seller only after written confirmation from him. The information in catalogs, price lists, web sites, notes, etc. are given for information purposes and may, as such, be changed by the seller without notice. The mere fact of placing an order or accepting an offer from the seller includes the unconditional acceptance of these terms and conditions. The offers are valid within the limits of the option deadline one week from the date of the offer Except as otherwise provided in this offering. These terms and conditions can be changed without notice from qualsiasimomento WhiteCrew, changes are then appsilicate to all subsequent orders.

Article 2 - ORDERS

Offers are valid while stocks last. If the estimates, the offer will remain valid for a week unless otherwise stipulated done about it. French is the only language offered for the conclusion of the contract.

2.1 Product Overview

The essential characteristics of the product are listed in the "product" generally containing at least one product photo and indicating its peculiarities. The photographs in support of the text, the products do not enter the contractual field; If errors occur, shall in no case WHITE crew not be committed. The detailed description of the product is the sole source contract. Manufacturers may change without notice the technical composition of product references. WhiteCrew you have the right at any time to update, improve their sheets or withdraw from selling their products and / or peripheral products. And 'your responsibility, if you do not feel competent enough, to be assisted by a lawyer. You can contact WhiteCrew to get more information on the products presented via the contact page of our website.

2.2 Product Availability

You informatidisponibilità you are the product directly on the site. However, in case of unavailability of the ordered product, WhiteCrew able to provide a good quality and aprice equivalent; Again, if you exercise the right of withdrawal, the return costs will be borne by us. However, it still has the option to cancel the sale and seek reimbursement (which will take place within a maximum period of 30 days from the date of receipt of the equipment). For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers.

2.3 Import restrictions

And 'your responsibility to check with local authorities in your country to any import restrictions or use of products or services that you plan to order. You acknowledge that the products may contain technologies and software subject to the export control laws of the United States and the European Union and the laws of the country in which they are supplied or used. You must abide by these laws. Products may not be sold, leased or transferred to users or countries subject to restrictions, or use them for purposes of mass destruction or genocide. You must refer to the current regulations, which vary according to the product regularly.

2.4 Steps to conclude the contract

Durantee first order via the Internet, new customers must create a "customer account"; will be required identifier ("login") and a password at least six alphanumeric characters. For each validation check, it will be thendirizzati your account via a secure connection recalling the contents of your order. Your order will be permanently recorded after various intelligence information and final validation. When you save the order by selecting a mode of settlement, the sale is deemed concluded (agreement on the goods and the price). Taking into account your order is confirmed by sending an automatically generated email from our website to the email address specified when creating the account. Contractual information is presented in French and will be a confirmation containing this information no later than the time of delivery. WHITE CREW reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

2.5 Cancellation of the order

The order placed on our site is automatically canceled if no payment is received. In the case of a payment by credit card, you have an hour of receiving the confirmation email to cancel the order by yourself without the intervention of an operator CR BIANCAEW, visiting your account. After this time, please contact us using the form on the contact page, by mentioning the name of order and billing number. As long as the order is not prepared logistics, you can cancel it. When orderedand it is ready, the cancellation can be done by you refuse the package, WITHOUT OPENING, sent by WhiteCrew. It is stated that no unilateral cancellation professionals control their part will be accepted without the agreement of WhiteCrew and orders made directly by the purchaser or which are transmitted by agents representing the seller binding the seller when they have been accepted in writing. All change orders and all accessory conditions or exceptions with regard to the purpose and conditions of sale are valid only insofar as they are included in the offer or confirmation by the seller.

Article 3 - Prices

Prices shown on the site are indicated in Euros (including tax), excluding shipping costs. They may vary, especially in case of fluctuations in the dollar against the euro or the change in the rate of VAT. However, the prices on your order after its validation and registration are firm and final: if prices fall a few days after ordering, No.noi we can in no way compensate for the difference; If prices rise, we are committed to providing the price set on the day of the order. The amount of shipping is calculated automatically based on each order; marked on the order summary before the final registration. If you are a customer outside the European Union or in the DOM TOM, the invoice will be established without VAT. Allorders delivered outside metropolitan France may be subject to local taxes, duties, dock dues and customs fees upon delivery. Their acquittal is your responsibility and your responsibility. Check with the relevant authorities of the country of delivery. However, the goods purchased by professionals are at the price agreed with the order within the limits of the option period and general economic conditions (taxes, exchange rates, ...) upon delivery. In the case of products indexed on a currency: the amount, at the expense of the seller, 2% on the dollar against the euro defi ned on the day of the offer will be passed on the day of billing. Sites for professionals, the prices are without VAT, packaging, transportation and insurance of goods not included, warehouse seller

Article 4 - DELIVERY

Delivery is made by direct delivery to the buyer, or par notice is available for business delivering the goods to the carrier.

4.1 Delivery

The delivery is the address that you provided at the time of order confirmation. WhiteCrew it is committed to provide within 30 days maximum from the day following that on which you sent the order (or the receipt of your check). Any other delivery time is provided as an indication; the time indicated on the website are average times and correspond to recognized generalmente processing time of orders, most carriers of shipping time. If delivery against reimbursement, you must return control to the carrier immediately (against the amount of the refund must be paid in addition to the order). The seller has the right to make partial deliveries. Each partial delivery accepted by the buyer is subject to invoice upon delivery.

4.2 Late delivery

In case of delay in delivery, you should check directly online the status of your order before contacting us, on the site of the carrier through the package numbers. Please report any delay of a week than the average delivery time found to enable us to launch an investigation with the carrier (the times of investigation peuvent varies from one to three weeks). If during the investigation period, the product is found, it will immediately re-routed to your home. If the product is not the end of the investigation period, the carrier considers the package lost, and we will send you a replacement at our expense. If the specified time is exceeded by more than 7 days, except in cases of force majeure, you can cancel the order and get a refund; you must send a registered letter with acknowledgment of receipt within 60 days of delivery. By express agreement, a case of force majeure or events such as block, strike, totalor partial work stoppage at the plant of the seller or its suppliers, epidemics, war, requisition, fire, flood, interruption or transportation delays, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or the ' import of goods, the seller is released from any liability upon delivery. The seller will keep the buyer informed in a timely manner, cases and events listed above. In all cases, delivery within the deadlines can intervene only if the buyer has fulfilled its obligations to the seller regardless of the cause.

Article 5 - TRANSPORT

Unless otherwise agreed, WHITE CREW chooses carries liberamenteur.

5.1 The risks of transport

Whitecrew bears the risks associated with transportation to delivery, which ends with the physical delivery of the goods to the consignee indicated in the order or his representative accepts that, provided that you check the goods when received, in the presence of the carrier and mean if necessary, writing in the transport, the reserves have observed according to the following procedure. Exceptionally, the risks and dangers of transport (including loss, damage or theft) are the client if it is a professional.

5.2 Receipt of goods

You must reject the consegna if the goods are damaged, missing or if the package has been opened or reconditioned (except customs clearance). In case of loss or damage, you must make specific and detailed written reservations on the delivery of the carrier in the presence of it or its employees; you should then contact the carrier a registered letter containing the reserves, within 3 days of delivery. To help with these steps, please contact us via the contact page. The goods accepted without reservations by the recipient upon delivery and / or not addressed to the carrier within three days, the arrival is considered in good condition and in full (number of rooms, identité compared to control, etc.). No claim will be supported by Whitecrew and WHITE CREW responsibility could not be committed. For any questions or problems that may occur, please contact us using our CONTACT page accessible from the home page of our website.


For any claim, please contact our services by connecting to our website and by visiting CONTACTS. All claims relating to defective goods delivered to an inaccuracy in the quantities or their erroneous reference compared to the accepted offer or order confirmation from the seller, the seller must be made by registered mail within 72 hours from receivimento the goods, without forgetting where required and in accordance with section 5 recourse against the carrier, otherwise the right to ask the buyer will cease to exist.

6.1 Need for a Return

The return of goods is made only by the carrier, unless otherwise indicated. All returns require prior agreement Whitecrew and a return number, which can be obtained free of charge via the Contact page accessible from the home page of the site. You will receive the most effective methods for CRE BIANCOW agreement return. Failing to return agreement, the goods will be returned or made available at their own expense and risk, all costs of transportation, storage, handling at your expense. The products are returned at your own cost and risk. We advise you to declare the value of the goods and transport insurance. The buyer has after obtaining the agreement of return within 7 calendar days to send the defective goods to the seller. The following information is generally requested: precise coordinates, description of the item or items in question, the serial number, the fault found and the number of the invoice or delivery note corresponding to the parts described. The goods must be returned with a copy of the invoice and the return number on the package to the following address: Whitecrew - Returns Centre, 25 Rue Boileau - 33110 LAnd BOUSCAT.

6.2 Repayment

Each claim must be considered only after the arrival of returned products under the procedure Whitecrew back on. In case of return and refund request, the mode will be:

  • Package returned the will of the client: reimbursement of product costs back to the customer.
  • Returned package due to the responsibility of entrecupero (non-compliance, packages not happened ...): a replacement product, return costs for the customer over the three months and the costs of re-shipment to the seller.


As expected from L121-20 and following of the Consumer Code and in the context of distance selling, the buyer has a withdrawal period of 7 working days from the delivery of his order to be refunded against return of products delivered. The purchaser must return the goods in their original condition and packaging. All returns require a return number, which can be obtained free of charge through the contact page of our website. The return of goods is at the expense and risk of the buyer (so you may want to declare the value of the goods and buy insurance to cover these risks). However, the right of withdrawal may be exercised in accordance with Article L121-20-2, including:

- The supplura products goods made to the consumer's specifications or clearly personalized, such as in particular parts assembled at the request of the purchaser

- Products which, by their nature, can not be returned or are liable to deteriorate or expire rapidly as lacartucce ink eg, CD or DVD casings, etc.

- Contracts for the supply of audio or video recordings or software if they have been unsealed by the consumer. Professionals do not have this option of withdrawal.

Article 8 - WARRANTY

When a problem arises with material, please contact our customer service by visiting our website and using the CONTACTS page.

Manufacturer Warranty 8.1

For products with a guarantee of the specific manufacturer (assumption of the guarantee from the manufacturer, or on-site warranty or guarantee of a specific extension), the customer must contact the manufacturer directly, bypassing Whitecrew, that does give no assurance contract for these products. Our company will refuse any merchandise return in this context and can not be held responsible for any failure of the manufacturer under this warranty. The coordinates of the manufacturers are accessible from WHITE CREW, using the contact page.

8.2 Commercial guarantee WHITE CREW

The products are backedthe producer and not having Whitecrew against defects in materials and workmanship for a period of 12 months from the date of delivery, except for special conditions esprimonoly served. Software, video games, books, supplies, cartridges and data storage media (CD, DVD ...) are not guaranteed by Whitecrew. Batteries, LCD monitors, laptop screens are guaranteed within the limits of the terms of the manufacturer's warranty.

8.3 Limitation of the commercial guarantee WHITE CREW

Seller's warranty is limited to repair, replacement or refund of the value of the goods found defective by the seller, taking into account the use which has been made and that the free choice of the seller. The seller only ensure the replacement of defective parts and repair the damage of the goods supplied to the buyer by him. The warranty does not cover labor costs so or the results of disassembly, reassembly and transport, except in the case of standard exchange. The crew WHITE SEA can play as part of the guarantee or the legal guarantee Whitecrew.

8.4 Exclusion of the commercial guarantee WHITE CREW

The guarantees do not cover external damage, damage resulting from improper use of the product, damage caused by the intervention of a repairer not approved by the manufacturer or Whitecrew. Whitecrew you can not in any way be held responsible for loss or damage of datI programes present on equipment or media (diskettes, hard drive ...) who have returned to a service call, the products are under warranty or not. Whitecrew it is committed exclusively to ensure the replacement of defective parts and repair the damage of the goods supplied to the customer by him. If the equipment can not be replaced by an identical hardware, the customer will be offered an equivalent or better hardware, or credit. Subject to the provisions of law, liability for Whitecrew is strictly limited to the defi ned obligations under these conditions or, where appropriate, to express conditions. WHITE CREW can under no circumstances be held liable for material and immaterial damage that would occur during troubleshooting in case the buyer return products that have not been provided by the seller. Whitecrew not be liable as a guarantee of failure or damage caused directly or indirectly the following cases:

- Any storage without protection or extended.

- Any negligence, incorrect connection or handling, maintenance and use of equipment not in accordance with the technical specifications of the seller or manufacturer, or more generally a bad use or embarrassing.

- Possible addition of complementary devices or ancillary equipment or use of parts necessary for the operation of equiipement not comply with the technical specifications of the salableKing or producer.

- Conversion or changes to the mechanical, electronic, electrical or other event to the product or its connection devices by third parties. In case of bankruptcy or the manufacturer of a power failure, the customer can turn against Whitecrew, which assumes no responsibility for product warranty of the manufacturer.

8.5 Legal guarantee

You also get the legal warranty against hidden defects on the products sold and the lack of conformity of goods with the contract (Annex 1).


The goods will be delivered and invoiced to remain owned by Whitecrew until full payment of their price. Failure to pay could lead to claims for goods Whitecrew, restitution being immediate and the goods delivered at your expense and risk. During the period between the delivery of the transfer of ownership, the risk of loss, theft or destruction, and the damage they cause is your responsibility. The buyer agrees to the case of insolvency proceedings affecting his business, to participate actively in the creation of an inventory of goods in inventory and that the seller claims proprietà.Altrimenti, the seller has the right to see the inventory as an usher at the expense of the purchaser. The seller may prohibit the purchaser to proceed with the resale, processing or IncorporAction of goods in case of delayed payment. To ensure payments not yet made including the balance of the account of the seller to the buyer in the Scriptures, it is expressly provided that rights to goods delivered but not paid should refer to identical products by the vendor in storage at the buyer, without any need to allocate payments on a sale or delivery determined.

Article 10 - CLAUSE

In case of non-compliance with any of the obligations of the purchaser by the latter, the sale may be terminated automatically and returned merchandise to the seller if he sees fit, subject to any damages that the seller could discuss regarding the buyer within a period of 48 hours after the notice has remained ineffective. In this case, the seller has the right to claim liquidated damages from the buyer of 10% of the sale.

Article 11 - PAYMENT

Any compensation awarded TEAM WHITE can not be regarded as a deposit.

11.1 Payment Methods

Payments must be made so that the seller can use the funds joCuore of maturity on the invoice. Payment is made, unless special provisions on the website or given to business customers after reviewing their files for the command:

  • credit card (with a validity of at least onemonth for a cash payment and six months in the case of a payment of division). The attachment of bank information is on a secure server to ensure the security and confidentiality of the information provided during the banking transaction. All connection information is stored.
  • check (issued by a bank domiciled in France). The check must be sent with the order of Whitecrew at: Whitecrew - Service Orders, 25 Rue Boileau - 33110 LE BOUSCAT. It must be accompanied by a copy of the email receipt of your order. If you do not have a printer, write down the back of the control order date, order number and customer number. The control must be the name of the person who placed the order; failing that, it should be said about controlling the order number and customer number. It will be cashed upon receipt. The processing of your order will be after its receipt.
  • Paypal.
  • transfer or money order.

WHITE CREW reserves the right to request a cashier's check if the sums involved would be important. In the event that the venditoreaccettare payment by invoice, the buyer shall return accepted and domiciled within eight days. The costs are borne by the buyer, failing to return the project accepted in the period, the payment is immediately esigibile. In case of payment by installments, expressly accepted by the seller, the failure to pay one installment of completion will be suffered as a result of the full price, regardless of previously agreed terms, even if the deadlines have led to the establishment drafts acceptable; will be the same in case of sale, transfer, pledge or contribution in company of his good will by the purchaser. The seller can refuse delivery of the products in question to the representation of the payment guarantee.

11.2 Late payment

It is necessary to conclude after the date fixed for payment could lead to sanctions billing without prior call buyer. The amount of such sanctions is at least equivalent to that which would result from a rate equal to 5 times the legal interest rate in effect on the date of the application of sanctions, without this clause does not exclude the additional damage. The buyer can never, on the grounds of a request made by him, withhold all or part of the amounts owed by him or compensation. When the buyer is late payment of all or part of a deadline for completion, the seller may by that fact alone and without notice, immediately suspend deliveries without the buyer can claim damages from the seller. If recourse through litigation, the seller has the right to resellcare by the buyer the reimbursement of any kind related to the prosecution.

11.3 Proof

Restrictions for reasons of fraud, WHITE CREW reserves the right to accept the sale of ask to justify your identity and place of residence, and of the means of payment used. In this case, the processing of your order will be done after receipt of such documents. We reserve the right to cancel the order in the absence of receipt of such evidence or receipt of proof deemed non-compliant.


For equipment excluded from the scope of Decree No. 2005-829 concerning the composition of electrical and electronic equipment and the elimination of waste from this equipment, and in accordance with Article L. 541-2 of the Code of environment, it is the holder of the waste to ensure or to ensure elimination. For devices covered by the decree, and under Article 18 of Decree 2005-829 relativola composition of electrical and electronic equipment and the disposal of waste from this equipment, the organization and funding of the removal and treatment of waste of EEE under this contract of sale are transferred to the Purchaser who accepts. The Buyer shall ensure the collection of equipment explto the sale, its treatment and its recovery, in accordance with Article 21 of the decree. The obligations referred to above shall be transmitted by successive professional buyers to the end user in the EEA. Failure by the Buyer and obligations imposed may result in the application of criminal sanctions under Article 25 of Decree 2005-829 against him.


WHITE CREW archive purchase orders and invoices on a reliable and durable as a copy under Article 1348 of the Civil Code. The records of WHITE CREW will be considered by the parties as proof of communications, orders, payments and transactions between the parties, unless proven otherwise. The electronic signature procedure consists of the "double-click" at the time of the order and its registration has handwritten value between the parties. French law is applicable without excluding the application requirements legislative rights granted to consumatoris or more protective imperative legislation by the foreign court by the consumer of the corresponding country. If one or more provisions of these General Conditions were to be set aside or declared illegal by a court final challenge, such invalidity or illegality will not affect the other terms and provisions which will continue to apply. All different in terms of training, implementation and termination of contractual obligations between the parties that potwould result in an agreement it will be submitted to the French courts. In case of dispute with professionals and / or traders, will be subject to the jurisdiction of the Tribunal de Commerce of Bordeaux in whose jurisdiction is the headquarters of the seller, regardless of the conditions of sale and payment methods accepted in the event of appeal or multiple defendants The seller reserves the right to apply to court with territorial jurisdiction jurisdiction over the headquarters of the buyer. The fact WHITE CREW relies at some point one of the clauses of this document, it can not subsequently rely on waiver of these covenants.


Article L211-4 Consumer Code: The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also answers the lack of conformity riimballaggio consultant, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.

Article L211-5 Consumer Code: To conform to the contract, the product must:

  1. It is suitable for the purpose usually associated with such a product and, where appropriate:
  • match the description given by the trader and possess the qualities that has presented to the buyer as a sample or model;
  • The characterstics that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted

Article 1641 of the Civil Code: The seller must guarantee in respect of hidden defects of the thing sold which make it unsuitable for the use for which it was intended, or that decrease this use that the buyer would not have acquired, or would pay a lower price if he had known.

Paragraph 1, Article 1648 Civil Code: The action resulting from latent defects must be brought dall'acquirenteentro two years after discovery of the defect.